Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Vasta platform and related services ("Service") provided by CR Enterprise Oy, a company incorporated in Finland with business ID 3574969-5 ("Vasta", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not use the Service.

2. Description of Service

Vasta provides an AI-powered voice automation platform that handles inbound and outbound telephone calls, SMS, and web chat interactions on behalf of enterprise customers. The Service includes:

• AI voice agents that answer, understand, and resolve customer calls
• Outbound calling and notification capabilities
• Integration with customer-specified third-party systems (CRMs, ticketing tools, databases)
• A dashboard for monitoring call activity, transcripts, and performance analytics
• Multilingual support across 70+ languages

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to customers.

3. Account Registration and Access

To use the Service, you must register for an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Promptly notifying us at info@vasta.cx of any unauthorised access or security breach

You may not share account credentials with third parties or create accounts on behalf of others without authorisation.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Make unsolicited commercial calls (spam) in violation of applicable telecommunications legislation
• Process sensitive personal data (such as health, financial, or biometric data) without appropriate safeguards and our prior written consent
• Impersonate any person, company, or entity
• Interfere with, disrupt, or attempt to gain unauthorised access to the Service or its infrastructure
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Resell or sublicence the Service without our express written permission

We reserve the right to suspend or terminate accounts that violate this section without prior notice.

5. Customer Responsibilities

You are solely responsible for:

• Ensuring your use of the Service complies with all applicable laws, including telecommunications and data protection regulations in the jurisdictions where you operate
• Obtaining all necessary consents or providing required disclosures to callers regarding AI handling and recording of calls
• The content, accuracy, and legality of any scripts, knowledge bases, or data you provide to configure the Service
• The configuration and outcomes of any integrations with your third-party systems

6. Intellectual Property

All rights, title, and interest in the Service, including software, algorithms, models, interfaces, and documentation, are and remain the exclusive property of CR Enterprise Oy and its licensors. These Terms do not grant you any rights to our intellectual property beyond a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during the term of your agreement.

You retain ownership of all data and content you provide to the Service ("Customer Data"). You grant us a limited licence to process Customer Data solely to deliver and improve the Service as described in our Privacy Policy.

7. Confidentiality

Each party agrees to keep confidential the other party's non-public business information, technical data, and trade secrets disclosed in connection with the Service ("Confidential Information"), and not to disclose it to third parties or use it for any purpose other than performing under these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Fees and Payment

Fees for the Service are set out in the applicable order form or subscription agreement. Unless otherwise agreed:

• Fees are invoiced monthly in advance and are non-refundable except as required by law
• Overdue invoices accrue interest at the rate set by Finnish law
• We may adjust pricing with 30 days' written notice; continued use after notice constitutes acceptance
• All prices are exclusive of VAT and other applicable taxes, which are your responsibility

9. Term and Termination

These Terms remain in effect for as long as you use the Service. Either party may terminate by providing written notice as specified in your subscription agreement. We may terminate or suspend your access immediately if you materially breach these Terms and fail to cure within 14 days of notice, become insolvent, or if required by law.

Upon termination, your right to access the Service ceases. We will make Customer Data available for export for 30 days after termination, after which it will be deleted in accordance with our data retention policy.

10. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that AI-generated responses will always be accurate or appropriate.

11. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will CR Enterprise Oy be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill, arising out of or in connection with the Service or these Terms.

Our total aggregate liability to you for all claims arising under these Terms shall not exceed the total fees paid by you to us in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be excluded under mandatory applicable law, including Finnish consumer protection law.

12. Indemnification

You agree to indemnify and hold harmless CR Enterprise Oy and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms or applicable law; (b) your Customer Data; or (c) your breach of any third-party rights.

13. Governing Law and Disputes

These Terms are governed by the laws of Finland, excluding its conflict of law rules. Any disputes arising out of or relating to these Terms or the Service shall be resolved by the District Court of Helsinki (Helsingin käräjäoikeus) as the court of first instance, unless mandatory consumer protection laws require otherwise.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you may terminate your account before the changes take effect.

15. Miscellaneous

• Entire agreement — these Terms, together with any applicable order form or data processing agreement, constitute the entire agreement between you and Vasta regarding the Service
• Severability — if any provision is found unenforceable, the remaining provisions remain in full force
• Waiver — failure to enforce any provision does not constitute a waiver of future enforcement
• Assignment — you may not assign these Terms without our prior written consent; we may assign them in connection with a merger or acquisition

16. Contact

For questions about these Terms, please contact us at:

CR Enterprise Oy
info@vasta.cx